Message from CFOJanuary 8, 2018
WSDisplay would like to thank you for the privilege of working with you over the course of the past year. We hope you had a profitable year, and we hope to continue to be part of your growth and success in 2018. Like many in our industry we were met with new challenges in 2017 that has spurred us to focus on key areas and rethink some other areas where we missed the mark. We have continued on our lean journey to implement better manufacturing processes. We have deployed 5S standards company wide. We also joined the AME (Association for Manufacturing Excellence). The goal is to provide you with a better, more consistent customer experience.
One of our biggest challenges and successes was our acquisition, and move to our new 83,000 sq ft facility located at 6 Pine Hill Dr. Carlisle, PA 17013 We are investing in more inventory and new equipment to furnish our Pennsylvania facility with the same capabilities as our California location, and to better meet your demands, and the needs of your customers. We are continuing to invest in new technologies to make ordering easier, and get your items to you quickly and accurately.
In our graphics department we have developed a new automated Quick Proofing System so you can quickly proof your file and get it into production and shipped to you. We have expanded our customer service department with more personnel and longer hours 6 am to 6 pm PST. We are gathering more reporting to reduce wait times to no more than 2 minutes and provide our customers quicker answers to their questions. Our business development group has deployed new techniques to turn quotes around in 3 hours or less. We look forward to working with you, and wish you a successful and profitable 2018.
Eric Van Velzer